Ofcom proposes tougher rules on scam mobile messages

New proposals from Ofcom aim to reduce scam activity on mobile messaging services across the UK. The measures are designed to strengthen protections for users and businesses affected by large-scale fraud campaigns.

Scammers often combine mobile messages with other channels such as calls, emails, social media and online adverts to trick victims into revealing personal information or making payments.

While telecom operators have introduced safeguards in recent years, regulators say current efforts do not go far enough.

The proposed framework would require mobile operators and messaging aggregators to prevent scammers from accessing messaging systems and to detect and disrupt malicious activity where it occurs.

The goal is to close existing gaps in industry defences and reduce the volume of scam messages reaching users. Ofcom plans to finalise its decision in summer 2026, following completion of its consultation process.

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